Lobby

Welcome

Check-in is available from 15:00

Our team will prepare your room carefully before your arrival so that everything is ready for a comfortable stay.

Early check-in may be possible with prior approval and is subject to room availability. If you arrive before your room is ready, please speak with our Front Desk regarding luggage storage.

Should you get here ahead of schedule, be sure to check out our MAP below, where we’ve put together a list of nearby places to visit and things to do while you wait.

Need to store your bags due to Early Arrival.
Click Here

• Accessing the WiFi
• Property Rules

Please keep your room key with you when leaving your room and take care not to lose it during your stay.

Before leaving the hotel, please make sure that your room door is properly closed and locked.

If you lose your key, have difficulty opening your room, or experience any problem with the lock, please contact the Front Desk.

Check-out is until 11:00

Before departure, please check your room carefully for personal belongings and make sure you have collected valuables, chargers, travel documents, and other personal items.

Late check-out may be available upon request, subject to availability and an additional charge.

We are happy to store your luggage after check-out if required.

Our guest rooms and designated hotel facilities are provided for registered hotel guests.

For the privacy, security, and comfort of everyone staying with us, unregistered visitors are not permitted to stay overnight in guest rooms.

If you would like to meet friends, family members, or other visitors during your stay, please contact the Front Desk if you have any questions regarding visitor access.

Noise & Quiet Hours

Yamanakako is a peaceful destination, and we would like all our guests to enjoy the quiet surroundings of the hotel.

Please keep television, music, conversations, and other noise at a considerate level.

Quiet Hours: 10:00 PM–7:00 AM

During these hours, please be especially considerate in guest rooms, corridors, shared areas, and around the onsen.

Thank you for helping us maintain a relaxing environment for everyone.

Japan has specific rules regarding rubbish separation and recycling.

Please use the rubbish bins provided by the hotel and avoid leaving rubbish in corridors or other common areas.

If you have bottles, cans, large packaging, or a significant amount of rubbish and are unsure where to dispose of it, please ask our staff. We will be happy to assist you.

Please use the following details to connect to our complimentary WiFi

WiFi Name: SANSUI RESORT

WiFi Password: 22160205

Complimentary Wi-Fi is available in guest rooms and throughout the hotel.

Network: Sansui_Resorts
Password: sansui2024

Please remember that connection speed may vary depending on the number of connected devices and network conditions.

If something in your room or elsewhere in the hotel does not appear to be working correctly, please let us know.

For your safety, please do not attempt to repair electrical equipment, appliances, plumbing, heating, air conditioning, or other hotel equipment yourself.

Contact the Front Desk and our staff will assist you as soon as possible.

📺 TV & Google Chromecast Guide

Turning on the TV

1. Press the Power button on the TV remote.
2. The smart TV may take a few seconds to boot up.

Selecting the Input Source

1. Press the Input or Source button on the remote.
2. Use the arrow keys to scroll and select the correct input:

• HDMI 1 – For standard TV or satellite
• HDMI 2 (or Chromecast) – For Google Chromecast
• Apps – If using a built-in Smart TV

Watching Netflix & Other Streaming Apps

• The TV has built-in apps, press the Home or Smart Hub button and select Netflix, Disney+, or YouTube from the menu.
• If using Chromecast, open the app on your device and cast the content as described above.

Using Google Chromecast

1. Make sure the TV is set to the HDMI input where the Chromecast is connected.
2. Open the streaming app (Netflix, YouTube, etc.) on your phone, tablet, or laptop.
3. Tap the Cast icon (📡) in the app and select the TV’s name from the list.
4. Your content should start playing on the TV!

Watching Netflix & Other Streaming Apps

• The TV has built-in apps, press the Home or Smart Hub button and select Netflix, Disney+, or YouTube from the menu.
• If using Chromecast, open the app on your device and cast the content as described above.

Troubleshooting

• No Signal? Double-check that the TV is set to the correct HDMI input.
• Chromecast not showing? Ensure your device is connected to the WiFi network.
• App not working? Try restarting the TV and your device.

For any issues, feel free to reach out! Enjoy your stay! 😊

If you need assistance during your stay, please contact our team.

Sansui Resorts Yamanakako
TEL: 0555-62-1005

Whether you need help with your room, transportation, sightseeing, restaurant arrangements, activities, or simply have a question, please feel welcome to speak with us.

We are here to help make your stay enjoyable.

Your safety is very important to us.

If you have an accident, become unwell, notice a fire, or experience another emergency, please contact the Front Desk immediately.

Police: 110
Fire / Ambulance: 119
Hotel: 0555-62-1005

Please familiarize yourself with the emergency evacuation information displayed in your room.

In the event of an earthquake, remain calm, protect yourself from falling objects, and follow instructions from hotel staff or emergency authorities.

We would be delighted to welcome you back to Sansui Resorts Yamanakako.

For your next visit, you can make your reservation directly through our official hotel website.

Booking directly also makes it easier for our team to assist you personally with your reservation, room requirements, transportation, activities, and other arrangements before your arrival.

Please ask our Front Desk for information about your next stay.